Privacy Policy

NAVI ("we," "us," or "our") operates the NAVI marketplace platform. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our platform.

By using NAVI, you agree to the collection and use of information described in this policy.

Notice: NAVI is a new service. This Privacy Policy describes NAVI's current practices and is intended for review by legal counsel as NAVI grows.

Information you provide

• Account information: name, email address, password (stored as a secure hash via Firebase Authentication).
• Profile information: for providers, business name, service categories, location, bio, and profile photo.
• Job listings: descriptions, location, budget, and any details you include in a job post.
• Messages: communications between customers and providers on the platform.
• Job photos: images you choose to upload with a job post or add to it later. Photos may show your property or the people and objects near it. Please do not include people's faces, house numbers, vehicle plates, documents or anything else you would not want a provider to see.
• Reviews and ratings: feedback you leave for providers or customers.

Information collected automatically

• Usage data: pages visited, features used, and interactions within the platform.
• Device information: browser type, operating system, and IP address.
• Cookies and local storage: we use browser storage to maintain session state and preferences (e.g., message read status). We do not use third-party advertising cookies.

We use the information we collect to:

• Create and manage your account.
• Connect customers with service providers.
• Facilitate communications between users.
• Send transactional emails (verification, password reset, booking confirmations).
• Send platform updates and newsletters, if you opted in.
• Improve and develop the platform.
• Detect and prevent fraud or abuse.
• Comply with legal obligations.

We do not sell your personal information to third parties.

With other users

Provider profiles (name, business name, services, location, ratings) may be visible to anyone visiting NAVI, including people who are not signed in. Job listings may be visible to anyone visiting NAVI, including people who are not signed in. A listing shows its title, description, category, city and ZIP code, budget, property type, status, activity updates and any review left for the job. Please do not put phone numbers, email addresses or your street address in a listing: your street address is not part of it and is shared only with the provider you hire. Messages between a customer and a provider, including questions a provider asks before quoting, are visible to those two people. NAVI personnel may also read messages, photos and other job records when needed to review a payment, a problem report, a refund request or a safety report, to enforce our Terms, to keep NAVI safe, or when required by law. When a message is used to authorize a payment release, NAVI keeps a copy of that message, its date and a digital fingerprint as a record of the authorization.

Photos you upload with a job are not shown to people who are not signed in, and they are not shown to other customers. A photo can be opened by you; by the provider you hire for that job, for as long as that provider is on the job; by NAVI administrators when we need it to run the service, to review a payment, problem report, refund request or safety report, or to keep NAVI safe; and, while the job is still open for quotes, by providers who have a NAVI provider account and are signed in, so that they can understand the work before quoting. If you send a job request to one named provider, only that provider can open the photos while the job is open. When a job is closed, providers who were not hired can no longer open its photos. A job listing that anyone can see may show how many photos a job has, but not the photos themselves. We use access controls and, from time to time, we replace the web links that point to stored photos so that old links stop working. We cannot prevent a person who is allowed to see a photo from saving, copying or sharing it. Photo messages between a customer and a provider (if that feature is enabled) can be opened only by the two people in that conversation and by NAVI administrators when needed as described above.

With service providers

We use the following third-party services to operate the platform:

• Firebase (Google): authentication, database, and file storage. Firebase Privacy
• Vercel: hosting and deployment. Vercel Privacy
• Stripe: payment processing, including collecting and processing your payment card or bank account information, and — for providers — processing payouts via Stripe Connect. NAVI does not store your full payment card number; Stripe collects and processes that information directly. Stripe Privacy

Legal requirements

We may disclose your information if required by law, court order, or to protect the safety, rights, or property of NAVI or its users.

We retain your account data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at support@navimarketplace.com.

We keep job photos with the job record for as long as we keep the job, and we delete them when we delete the job or your account, unless we need to keep them for the reasons in this section.

We may retain certain data for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

We keep payment records for payment, tax and legal reasons. Requests to delete your data do not remove records we must keep for those reasons.

NAVI uses browser local storage to maintain your session, track message read status, and remember preferences. We do not use advertising cookies or third-party tracking pixels.

You can clear local storage at any time through your browser settings, though this may affect platform functionality (e.g., you will be logged out).

We take reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS), Firebase Authentication for credential management, and Firestore security rules to restrict data access.

No system is perfectly secure. We cannot guarantee absolute security of your information and are not responsible for unauthorized access resulting from factors outside our control.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information in your account.
• Delete your account and associated data.
• Opt out of marketing emails (via the unsubscribe link in any email we send).
• Portability — receive a copy of your data in a portable format.

To exercise any of these rights, contact us at support@navimarketplace.com.

NAVI is not intended for children under 18. We do not knowingly collect information from anyone under 18. If we become aware that we have collected information from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by posting a notice on the platform. Your continued use of NAVI after changes take effect constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, contact us at: support@navimarketplace.com